Careers

Restaurant Manager

Join our Team

The Role

The Restaurant Manager ensures our guests and customers have a great dining experience. Responsible for delivering superior food and beverage service throughout our Breakfast, Lunch, Dinner, Coffee Shop and Members Café, ensuring maximum Guest and Team Member satisfaction and profitability.

Key Responsibilities:

• Organise, supervise and lead the daily operation of F&B outlets to ensure high levels of service and productivity
• Ensure guest satisfaction is constantly delivered and that any comments, complaints and guest issues are dealt with effective.
• Create an environment that promotes employee morale and encourages effective teamwork and high team engagement
• Ensure appraisals, job chats and performance reviews are carried out regularly
• Ensure rostering, holidays and absence are managed as per forecast requirements and that payroll cost is controlled at all times
• Manage recruitment and training & development efforts to ensure team is staffed in line with business requirements
• Develop and review departmental SOPs to support and maintain high quality operations
• Ensure departmental induction and training for new and existing team members to meet the required standard of performance, ensuring that all training is recorded
• Provide guidance and coaching to develop and enhance the skills of the team
• Ensure communication with the team is seamless, making optimum use of handovers, briefings, memos, team meetings, etc
• Manage meeting & events, groups and private dining operations, maintaining strong relationships with the Reservations and Groups teams
• Work with the kitchen for menu training, product updates, allergen awareness and daily operations
• Oversee back of house prep and make sure we comply with health and safety regulations as well as all the hotel and outlet SOPs
• Execute daily, weekly and monthly stock reviews and orders to ensure the restaurant is well stocked and costs are managed
• Check staffing levels on a daily basis and make changes to the rota when needed to ensure sufficient cover on shifts
• Undertake Duty Managers shifts along with other Heads of Departments
• Attend the weekly operations meeting ensuring awareness of upcoming groups and events

CUSTOMER SERVICE

• Deliver friendly, efficient customer service to all of our guests
• Promote a helpful and professional image to guests
• Listen and notice all guest feedback and deal without delay
• Interact with our guests and seek their feedback
• Respond promptly to all requests

What we’re looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
• Previous experience in a similar size and type of operations
• Experience of managing and developing an F&B team
• Excellent customer service skills
• Strong focus on standards and training of the team
• Sound commercial acumen

Your Benefits

• Full time (40 hour) permanent contract
• Use of some of The Lensbury’s leisure facilities, including gym & swimming pool (following probation)
• Excellent training and development opportunities
•Enrolment into the Pension scheme following probation
• Cycle to Work scheme
• Apprenticeship opportunities (fully funded)
• Paid annual leave of 28 days including Bank Holidays
• Staff Social Events and Rewards